The term "result" is the modern day magic word.  Although the term itself is getting more and more attention in all three sectors, training and monitored application opportunities in this area are still scarce in Serbia.  In a functional system, all elements relate to results.  In a useful system, elements and results are tailored to your specific needs in a given, rather than an abstract setting.
Multi servis d.o.o. offers a broad range of training, coaching and consulting services in areas of strategic planning, policy development, performance monitoring and evaluation.  Together with our client, we define the specific  process and sequencing that most effectively guide us towards the set goals for best results and through a combination of techniques and services.
Some of the standard elements that we use include

• Strategic planning
• Design and facilitation in the strategic planning process, including model development, stakeholder analysis, SWOT, power mapping, market/client analysis and other analytical pieces.
• Effective stakeholder participation and ownership building as a key aspect in successful strategy implementation
• Design, implementation and training on performance management tools at different result levels.
• Development or redesign of fundamental value propositions, mission and vision   
• Structuring of processes, facilitation and intermediation services, focus groups and consultative processes
• Collaborative planning and action planning  
• Performance and results management  
• Proven expertise in supporting and guiding organizations' through to articulation of objectives and expected results, development of related detailed implementation plans and monitoring and evaluation plans.
• Development and implementation of monitoring systems, identification of key data and data collection procedures, documenting results, and development of appropriate tools and training
• Aggregate results and different functions and roles in a team 
• Structure and design of annual and ad hoc reports based on monitoring data.
• Evaluation, assessments and analytic studies
• One- and five-day evaluation training for companies, NGOs and public institutions
• Design of evaluation plans, terms of reference, and tenders for clients
• Conducting evaluation and review of evaluation reports against ToR
• Assessment of internal management strengthening needs
• Design of surveys, field work, focus groups and analytic report production.  

• Change management and strategy implementation  
• Assisting organizations in defining and implementing the positive changes and other intense culture change processes
• Strengthening leadership and management potential, coaching and training
• Evaluations and assessments as problem solving tools
• Facilitation of processes, meetings, conferences and other gatherings that seek to influence decision makers and/or define and introduce change
• Organizational capacity development and partnership network support  
• Capacity assessment using standard and innovative tools
• Planning and implementation of organizational capacity development initiatives  
• Cross sectoral partnerships (PPP)
• Intra/sectoral partnership development  
• Business processes and analyses  
• Organizational needs assessment, trouble shooting and problem solving.
• Surveys targeting internal issues, organizational culture and motivation of staff and associates.
• Company restructuring and redesign.
• Client focused services development and client support services
• Training
• Courses closely tailored to client needs, training of trainers, support to company management, training and support targeting different levels in an organization
• Leadership support
• Needs assessments and issues identification
• Tailore3d services that combine training, coaching and mentoring.
• Confidentiality and non-disclosure guarantee.
• Progress monitoring - real time and long term
• Management sessions and consultations

• Procedures aimed at institutional knowledge and memory development  

• Design internal ruels and procedures that support strategic plan implementation and/or change management
• Online information dissemination and virtual consultations
• Defining business, planning and reporting cycles  
• Strengthening the analytic function