MULTI SERVIS KONSALTING

The term "result" is the modern day magic word. Although the term itself is getting more and more attention in all three sectors, training and monitored application opportunities in this area are still scarce in Serbia. In a functional system, all elements relate to results. In a useful system, elements and results are tailored to your specific needs in a given, rather than an abstract setting.
Multi servis d.o.o. offers a broad range of training, coaching and consulting services in areas of strategic planning, policy development, performance monitoring and evaluation. Together with our client, we define the specific process and sequencing that most effectively guide us towards the set goals for best results and through a combination of techniques and services.
Some of the standard elements that we use include

Our primary focus

We consult on issues of growth and development. We focus our research on the social, economic and political trends which determine it. We analyze these forces in the context of communities affected. We create studies, recommendations, and analytical models that are readily understood and accepted throughout the region.
For the public sector, our efforts are in the realm of good governance, cross-sectoral partnerships, training of public administration officials, monitoring and evaluation and support to EU integration efforts.

For the private sector our efforts are often defined as development strategy, executive coaching, customized training, monitoring and evaluation.

What makes us unique?

We are pragmatic and hands on. We feel strongly that plans and projects must be based on economic reality and focus on the real needs of the ultimate user. We have background in both government and private sector activity and understand how they can and need to work together. Our experience allows us to combine sophisticated methods with a straightforward approach that our clients understand and appreciate.

Our projects are mostly in Serbia, but we routinely travel to other countries to meet client needs and for consulting assignments. We work either on a consulting or study basis.

Our primary clients

Our public sector clients include ministries, municipalities, agencies and public enterprises that need realistic and implementable plans. We most often provide the strategic, organizational change management, leadership and staff development element of larger planning and reform efforts.

Our private sector clients tend to be businesses and NGOs of all sizes that have a visionary leadership and can understand the role of external facilitators of key processes that are still often believed to belong to the realm of a company’s internal and intimate data.

Management of Changes

study “As Is Process”
identification of bottle necks
recommendation of “Would Be Process & Systems”
implementation
periodic reviews, performance monitoring and evaluation
introduction of M&E system
staff training

Services and Products

For Clients that want to:

Lead the market
Maintain a competitive edge
Gain investor support
Expedite plan approval
Develop executable plans

We offer:

direct consulting
project feasibility studies
strategic and operational project design
change management process design and facilitation
assignments on request
mapping, data collection and analysis
socio-economic development studies and research
consultants, mentors, coaches, shadow leaders and trainers

Through informal and business interactions with Serbian SMEs, MULTISERVIS d.o.o. identified a market niche in executive education. Top executives feel left out of the formal and alternative education system and most of them cannot afford to take summer courses and executive courses abroad. Therefore, there is an opportunity in offering a program that would help leaders achieve positive, long-term, measurable behavior change in targeted development areas, including:

Coaching Goals:

Focus more effectively on results in areas that matter most
Delegate more efficiently and include staff in tasks that increase their job satisfaction and improve their overall performance.
Listen to different points of view with an open mind
Act decisively and present self with confidence
Build effective multi- and cross- functional relationships and alliances
Become a better coach and mentor to help change people’s lives
Communicate more effectively
Address conflict constructively
Effectively manage impatience, anger, and frustration
Build executive presence Change from solo superstar to team player

If you are a mid-career professional, you rely heavily on your writing skills for a variety of purposes, including research, project proposals, report writing, press releases, leaflets and web content – MULTI SERVIS Editing Course is for you.

The MULTISERVIS Editing Course seeks to improve the coherence, logic and appearance of content delivery, with an emphasis on the effective presentation. The course will address different writing styles appropriate for different text formats and audiences, including different cultures.

Participants will learn tricks of the trade from seasoned practitioners who care about the style, orthography and clarity of written text. The course is structured to serve the participants’ need and to have a direct, immediate, lasting and practical value.

It is time for a different kind of education.
Today, you need education that is tailored to your needs and the needs of the market. We provide it.

Sir Ken Robinsons on education system reform and paradigm shift

An example of our work:

Evidence based policy making for political party youth, NDI/Transconflict 2012

CONSULTANCY INDUSTRY IN SERBIA - SUMMARY REPORT

Released in September 2010 by the Association of Management Consultants of Serbia Consultancy Industry in Serbia. Summary Report.

The first overview of consultancy industry in Serbia looks at the obstacles and incentives for industrz development and growth. It offers a range of qualitative and quantitative data of interest to consultants, private and public sector actors. For mor einformation click here.

Multi servis offers a range of services that contribute to an effective preparation, design and implementation of monitoring systems.
We conduct policy, program and project evaluations.
For example, in cooperation with the City of Kragujevac Gender Equality Committee and with UN Women support, we developed a model system for gender disaggregated data collection, gender sensitive data collection and monitoring of local self-government’s progress towards gender equality. This model is posted on the Gender Equality Directorate, Ministry of Labor and Social Policy web site as an example of goo dpractice.

To access the document, go to the Gender Equality Directorate web site.

With New Economic Foundation's permission we have translated nef briefing Ten Reasons to Care About Economic Inequality to Serbian. According to nef "we often hear politicians talk about ‘tackling poverty’ and the need to improve ‘social mobility’ but economic inequality lies at the heart of both these phenomena". See nef briefing for arguments in favor of a decreased social inequality.